Personally I consider Lenox one of the better brands. Been dealing with them for well over 30 years. Sounds to me that whom ever told you this - either fed you a story or whom ever sold you it, did not match it to your needs. So rather than complain about your experience, share your problem - maybe we can resolve it or lead you in the right direction. Model number to start would help, then what is the issue, what failed - gets us helping you. No mater what brand you have, if it is used in the wrong application, it will fail.