No way, you are wrong. Are you suggesting that 100% of all customers are reasonable and fully informed and always pay their bill on time? Some people will just never be happy. I feel that the strength of our business is who we turn away.
We keep a black list at our office that includes nonpayers, latepayers, and complainters. When they call, the girls are instructed to say "we are not servicing that area any longer, we suggest you call [competitor] at 555-5555."
Problem solved.
Quote:
Originally Posted by linebacker
If I were you, I would be very concerned if I had several customers that are complaining. I would look at myself first and if I'm treating my customers like I would want to be treated, then I would give the customers the names of some A/C dealers in their area.
Most of the time, when this has happened, we have been at fault.
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